Thank you for shopping at ElegantDresses. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer the following returns policy:
1. **Return Period:** You may return items within 30 days of receipt for a full refund or exchange.
2. **Eligibility for Returns:** Items must be unworn, unwashed, and in their original condition with all tags attached. Customized or final sale items are not eligible for returns.
3. **Return Process:** To initiate a return, please contact us at +14723737046 or email us at [email protected]. Include your order number and reason for the return. We will provide you with a return authorization and instructions on how to send back your items.
4. **Shipping Costs:** Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
5. **Refunds:** Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
6. **Exchanges:** For exchanges, please follow the return process and place a new order for the desired item.
If you have any questions regarding our returns policy, please don’t hesitate to reach out.
Thank you for choosing ElegantDresses!